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Word document accessed from Attachments tab becomes read only after several saves

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Copper Elite Contributor
Posts: 149
Country: Australia

Word document accessed from Attachments tab becomes read only after several saves

Hi Community,

 

We are having a rather unusual issue happening for a client of mine.

 

He has the following setup:

 

HP Laptop running Windows 10 Home - all current updates installed.

Currently using Office 365 MSO 32 bit, v16.0.12130

 

The situation we see happen is as follows:

He creates a word document from a template in act! and saves it to his computer.

He then attaches this generated document to the related Contact record.

The template is a working document, he uses it while in meeting with his client and makes regular edits and saves during the course of the meeting.

 

What we have notice has been happening for the last month or so, is that after several edits and saves (anywhere between 5-15), the word document becomes read only, and he is not able to save the document again, only a copy.

If we close the document and open it again, we can continue to edit and save for a few tries before it becomes read only again.

 

This only occurs on this laptop, not on any of the other 3 computers he has running act.

 

It only occurs for word documents that he attaches to act! that are stored in the attachments directory.

this does not occur for regular documents on his laptop.

 

he can access the same file synchronized to a different computer in the same way, and encounters no problems.

 

What we have tried:

Tested on other machines configured in the same way - does not happen, only occurs on this laptop

tried accessing the file directly, rather than through act! - frequency of becoming read only is greatly reduced but does still occur

tried checking to make sure that the attachments directory, and nothing inside it is read only - no change

there was also a kb article that suggested removing files from the attachments folder that have the windows attributes 'AP' - no change

 

 

We are at a loss to explain why this is happening, has anyone else encountered this, or a similar issue?

 

Cheers

 

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


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Silver Contributor
Posts: 2,035
Country: United_Kingdom

Re: Word document accessed from Attachments tab becomes read only after several saves

If a document that is already open in word is then opened a second time it is opened in read only mode. Just wonder if this is at the back of the problem that you describe even though it is through ACT. 

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Copper Elite Contributor
Posts: 149
Country: Australia

Re: Word document accessed from Attachments tab becomes read only after several saves

Thanks ch1p,

I had wondered about this also, but we only ever have one instance of the document open at any time.

Cheers
Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services