Word Templants not opeing properley

[Michaelics]

We just installed ACT V 16 on a terminal server.

When we click "write other document from template" and select the template we want (.adt) word opens up but there is no document at all.

I believe we are using office 365 Pro plus.

Any ideas what the problem is?

[Michaelics]

this is the error we get.  if we do not get the error word will open but the document is blank

[dshaw111]

Hi Michael,

Try these Act! KBs for a solution:

http://kb.swiftpage.com/app/answers/detail/a_id/36939

http://kb.swiftpage.com/app/answers/detail/a_id/32802

HTH