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Word Templants not opeing properley

New Member
Posts: 8
Country: Canada

Word Templants not opeing properley

We just installed ACT V 16 on a terminal server.

 

When we click "write other document from template" and select the template we want (.adt) word opens up but there is no document at all.

 

 

I believe we are using office 365 Pro plus.

 

 

Any ideas what the problem is?

 

New Member
Posts: 8
Country: Canada

Re: Word Templants not opeing properley

Error.jpg

 

 

this is the error we get.  if we do not get the error word will open but the document is blank

 

 

Bronze Super Contributor
Posts: 1,544
Country: United_Kingdom

Re: Word Templants not opeing properley

Hi Michael,

 

Try these Act! KBs for a solution:

 

http://kb.swiftpage.com/app/answers/detail/a_id/36939

 

http://kb.swiftpage.com/app/answers/detail/a_id/32802

 

HTH


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org