01-01-2016 04:24 PM
We just installed ACT V 16 on a terminal server.
When we click "write other document from template" and select the template we want (.adt) word opens up but there is no document at all.
I believe we are using office 365 Pro plus.
Any ideas what the problem is?
01-01-2016 10:00 PM
this is the error we get. if we do not get the error word will open but the document is blank
01-02-2016 12:54 AM
Hi Michael,
Try these Act! KBs for a solution:
http://kb.swiftpage.com/app/answers/detail/a_id/36939
http://kb.swiftpage.com/app/answers/detail/a_id/32802
HTH