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Word 2003 freezes when printing from Act! Professional 8.0

Astute Commentator
Posts: 11
Country: United Kingdom

Word 2003 freezes when printing from Act! Professional 8.0

This is a random, though relatively frequent problem. It happens several times a week. The user creates a new document from a template in Act! then sends it to the printer. Act! remains responsive, but the instance of Word 2003 becomes unresponsive, and the Word application and Winword.exe process need to be killed to clear it. Act! continues to work fine. I am applying all updates and patches to Office 2003, inclusding SP3 to attempt to fix this, does anybody have any experience of this problem and possible fixes?
Moderator
Posts: 4,395
Country: USA

Re: Word 2003 freezes when printing from Act! Professional 8.0

wadesnj,

 

Do you experience this issue with just Word itself?  Without print a template from ACT!.