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Won't update to v5

Skilled Commentator
Posts: 157
Country: USA

Won't update to v5

[ Edited ]

I have gotten the sync to "work" but still will not update to the latest version 

 

 

I finally got the v4 update to work but the v5 update will not work. I ran the troubleshooter and it says incompatibility. It is the right download.

 

Still, the sync to Outlook will not at all work now. I REALLY need this to work. It may have stopped before v4 update but I am not sure now. 

 

Basically, v5 update will not install and stops at the extraction almost complete window then disappears.

After selecting sync to calendar I get a very quick flash and nothing happens. The calnedar will not sync. 

Platinum Elite Contributor
Posts: 14,484
Country: Australia

Re: Won't update, won't sync to Outlook

If the update failed, I'd think that might cause the sync to fail.
In Help > About - what version and update is showing?
What operating system?
Go to the folder %appdata% - look at the ActUpdate.log - what's in it?
Skilled Commentator
Posts: 157
Country: USA

Re: Won't update, won't sync to Outlook

Thanks,

Act! Pro Version 20.1.120.0, Update 4, Windows 10
The sync stopped before the update actually.
Could not find anything about the log. A search didn't bring it up either.
Employee
Posts: 2
Country: USA

Re: Won't update, won't sync to Outlook

Hello-

Can you please email me your name, account number, and best contact info? I would like to have a tech take a look at everything going on.

 

My email is ActCustomerService@act.com

 

Thank you,

Laczy

Skilled Commentator
Posts: 157
Country: USA

Re: Won't update, won't sync to Outlook

Sent thanks.
Copper Super Contributor
Posts: 148
Country: USA

Re: Won't update, won't sync to Outlook

I'm having the same issue.

Did you fix this and how?

Thanks,
Inge van Gemert
ACT! Certified Consultant
The Netherlands
inge@inkey.net
Skilled Commentator
Posts: 157
Country: USA

Re: Won't update, won't sync to Outlook

Well, yes, but I can't say I fixed it. I could not get the 5th update and I just kept trying. Somehow it worked eventually but I basically just kept pushing buttons. Sorry, I know, no help. I did get the most recent update after probably 20 tries. Windows did give me a window that said something like did this install correctly? I chose no and went through that window a few times. Keep all your windows minimized becuase I noticed in the background there was an update trying to work.