11-14-2012 03:52 PM
Windows 7, ACT! 2012
I told them to update video driver and am still waiting for word back.
11-14-2012 08:50 PM
Go to meeting temporarily changes the color scheme on Windows 7 so I would suspect that it might be an addon to the ACT! program.
11-15-2012 03:45 AM
Don't really understand your response, Roy.
FYI, when I tried connecting with GTM, as soon as she opened ACT! the whole screen went black (from my side). In the end I had to resort to an alternative method of connecting to her PC. Does this give any more clues as to what might be going on?
11-15-2012 08:25 AM
What I was referring to is that an application program can change the color scheme in Windows 7. With go to meeting on my system the change is temporary while go to meeting is active.
I'm assuming that's what's happening in your client's case when they launch the ACT! program. I've not heard of that happening with the ACT! program so I have to assume that it's somthing that launches at the same time so I would suspect an ACT! addon though I can't rule out corrupted ACT! preferences