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With ACT! open display is degraded for everything else

Nickel Super Contributor
Posts: 843
Country: United States

With ACT! open display is degraded for everything else

See attached.

Windows 7, ACT! 2012

Any suggestions?

I told them to update video driver and am still waiting for word back.

Rita Kogstad
RKA Associates
Stamford, CT
Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: With ACT! open display is degraded for everything else

Go to meeting temporarily changes the color scheme on Windows 7 so I would suspect that it might be an addon to the ACT! program.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Nickel Super Contributor
Posts: 843
Country: United States

Re: With ACT! open display is degraded for everything else

Don't really understand your response, Roy.

 

FYI, when I tried connecting with GTM, as soon as she opened ACT! the whole screen went black (from my side).  In the end I had to resort to an alternative method of connecting to her PC.  Does this give any more clues as to what might be going on?

Rita Kogstad
RKA Associates
Stamford, CT
Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: With ACT! open display is degraded for everything else

What I was referring to is that an application program can change the color scheme in Windows 7. With go to meeting on my system the change is temporary while go to meeting is active.

 

I'm assuming that's what's happening in your client's case when they launch the ACT! program. I've not heard of that happening with the ACT! program so I have to assume that it's somthing that launches at the same time so I would suspect an ACT! addon though I can't rule out corrupted ACT! preferences

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129