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Winword.exe conflict

Tuned Listener
Posts: 18
Country: United States

Winword.exe conflict

In my ACT 2008 I cannot mail merge letters or email while I also have Outlook 2003 open.  I underststand this is because I have Outlook set to edit with MSWord and this opens winword.exe each time Outlook is opened.

 

Is there some way to fix or work around this conflict?

 

I want to keep using MSWord as my editor in Outlook.

 

Thanks,

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Winword.exe conflict

What happens when you attempt to do a mail merge? Are you receiving an error message?

Also, what build of ACT! 2008 are you using (10.0.01, 10.0.02, 10.0.3)? You can get this information from Help/About ACT!

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Tuned Listener
Posts: 18
Country: United States

Re: Winword.exe conflict

I have version 10.0.2.191

 

I get a ACT! by Sage error that says

"The message filter indicated that the application is busy."

 

and a Microsoft Word error that says

"Word cannot save this file because it is already open."