03-20-2014 10:37 AM
Since XP is coming to an end on April 8th, have you given consideration to using Windows 7 or 8?
03-20-2014 10:47 AM
Thanks for the quick reply. I AM actually using windows 8.1 on a relatively new computer. That is part of my quandry - why am I getting that message during the install?
03-20-2014 10:54 AM
I can think of a couple of possibilities. Are you by any chance running Windows 8.1 in XP compatibility? The second possibility is less friendly, did Windows 8.1 come preinstalled on the computer? If so it's possible that the Windows 8.1 install in corrupted. Manufacturers typically image the hard drive rather than do an actual install which can lead to operating system corruption.
03-20-2014 11:00 AM
03-20-2014 12:43 PM
If you didn't set XP compatibility mode I doubt that you're running that. If you installed Windows 8.1 you should be able to use the medai to do a repair install. I would try that.
03-25-2014 10:29 AM
If you haven't found a way around this error already, the following knowledgebase article should help you: