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Windows 10 wants password

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New Member
Posts: 1
Country: USA
Accepted Solution

Windows 10 wants password

I have Sage Act! Pro 2012 and it always opened fine in Windows 8.  Last night I updated to Windows 10 & suddenly a can't access my Act database without a password.  I've never used a password for my Act program and I don't remember setting one up.  I tried not entering a password & just clicking OK, but the database won't open & I get an error message.  The message says that my database cannot be accessed and I should check my network connection and verify that the database server is available.  It also suggests that I may have to disable any firewall software on my computer or server.  I can access the internet just fine.  I haven't changed any firewall settings & if Windows 10 changed them, it hasn't affected any other program on my computer.  Help!  I need access to my database and fast!


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Solution
Accepted by Brittany.Roberts (Administrator)
‎09-25-2015 03:20 AM
Administrator
Posts: 262
Country: USA

Re: Windows 10 wants password

Hi,

 

Please refer to the Knowledgebase article below, it is normally refrenced when a password is requested but you previoulsy did not have a request when opening a database.

 

http://kb.swiftpage.com/app/answers/detail/a_id/17715/kw/suspect%20recovery

 

Thank you,

Brittany Roberts

Brittany Roberts
Act! Digital Specialist

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Solution
Accepted by Brittany.Roberts (Administrator)
‎09-25-2015 03:20 AM
Administrator
Posts: 262
Country: USA

Re: Windows 10 wants password

Hi,

 

Please refer to the Knowledgebase article below, it is normally refrenced when a password is requested but you previoulsy did not have a request when opening a database.

 

http://kb.swiftpage.com/app/answers/detail/a_id/17715/kw/suspect%20recovery

 

Thank you,

Brittany Roberts

Brittany Roberts
Act! Digital Specialist
New Member
Posts: 1
Country: USA

Re: Windows 10 wants password

Thank you Brittany!  I had idea how to fix this.  Your link definitely worked!  Complicated procedure but I got my database back!

New Member
Posts: 1
Country: USA

Re: Windows 10 wants password

I had the same problem upgrading from Windows 7 to Windows 10. Once I upgraded to Windows 10 I could no longer access my original database. It would ask for a password when I never had one originally. 

 

I followed the instructions in the thread and it works perfectly now.

 

Good job ACT!

 

New Member
Posts: 1
Country: USA

Re: Windows 10 wants password

Running the most recent version of ACT!, updated Windows 10 over the weekend thru automatic updates.  Now the database won't open, is no longer marked as share, and is looking for a password.  I am a single user on 1 computer, do not use passwords.   How do or what do I do to get all the databases open, all of which worked before the automatic update of Windows 10

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Windows 10 wants password

Hi swazor51,

Are you seeing any error messages when you click OK after being asked to log in?
Have you tried following the steps in the link above under "Option 1"?