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Windows 10 update just broke ACT V21

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New Member
Posts: 20
Country: USA

Windows 10 update just broke ACT V21

unrelated to my other Windows 10 issue the server running windows 10 just installed the latest windows 10 update and that has broken ACT database access completely.  Tried turning off the Firewall and it still says it can't find the database.

 

Uninstalled the update and then it works again, but now I will have to turn off updates unless there is some other solution ?

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New Member
Posts: 20
Country: USA

Re: Windows 10 update just broke ACT V21

I just wondered if anyone else had seen this ?

There is nothing special or unique about my system.

Is it ACTs fault or Microsofts fault ?

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Copper Contributor
Posts: 36
Country: United_Kingdom

Re: Windows 10 update just broke ACT V21

Could you provide more specific information, it will help determine the cause.

 

Windows build versions (Problem and working build)

Full Act version installed (including Hotfix)

Full error message

 

 

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New Member
Posts: 20
Country: USA

Re: Windows 10 update just broke ACT V21

win 10 pro ver 1903, OS build 18362.1 : Act Pro 21.0.295 update 4. can remember details of error message but something along the lines of can't locate database.
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Copper Contributor
Posts: 36
Country: United_Kingdom

Re: Windows 10 update just broke ACT V21

Was this perhaps the error message? (link below)

https://help.act.com/hc/en-us/articles/360024245114

 

If so it's quite likely you just need to start the SQL Server Service manually or rebuild the preferences.

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New Member
Posts: 20
Country: USA

Re: Windows 10 update just broke ACT V21

Yes that was the one. I shall try this when Windows forces the update on the server. I rolled back the update and paused updates as my main aim was to keep the system going as I was in the middle of trying to solve other ACT problems I had while installing on a new laptop.