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Windows 10 update and Act!

Bronze Elite Contributor
Posts: 2,634
Country: New_Zealand

Re: Windows 10 update and Act!

So, at no stage in the process did you see that the Outlook version was 16.0.4229. To put it another way; it wasn't a case of it downgrading to .4229 briefly and then reverting to 8201 shortly after?

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Skilled Commentator
Posts: 37
Country: USA

Re: Windows 10 update and Act!

It was a continuous process it never indicated which version. I had to open Outlook to see. I've tried to run it again but nothing changed.

Bronze Elite Contributor
Posts: 2,634
Country: New_Zealand

Re: Windows 10 update and Act!

Thanks,

We have had the same experience as you described as well. You being to doubt yourself; was it me or is it it? Smiley Frustrated  

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Administrator
Posts: 4,041
Country: United_Kingdom

Re: Windows 10 update and Act!

When it comes to troubleshooting the downgrade process, it's somewhat out of our area of specialty due to it running a Microsoft installer, however I can try and share as much insight as I have to help out.

 

The instruction the version reverting batch file is running is below:

 

cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
officec2rclient.exe /update user updatetoversion=16.0.4229.1024

The first line is locating the folder where the MS installer is held

The second is where the installer is run with additional parameters.

 

I would therefore try the following steps:

  • Try running the batch file as administrator in Windows
  • Double check that you have full access permissions to this folder
  • Temporarily pause any anti-virus software running

 

New Member
Posts: 6
Country: USA

Re: Windows 10 update and Act!

I ran this:

 

cd %programfiles%\Common Files\Microsoft Shared\ClickToRun officec2rclient.exe /update user updatetoversion=16.0.4229.1024

 

 

and I think it did downgrade my Outlook to 4229 version. Still can't seem to integrate though. Any other solutions?

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Windows 10 update and Act!

What is the exact issue you're geting? Any error messages?

You can confirm if the downgrade has gone through by opening Outlook and going to File > Office Account > About Outlook