08-17-2016 07:09 AM
Windows 10 just did a major update on my pc. I cannot access my db, but can access the demo db. The error message I get is "The database xxxxx could not be accessed. ....." All services for Act are running. SQL services are running. The db is on a local machine. Windows 10. Act 18.104.22.168 Hotfix 1.
08-17-2016 07:57 AM
08-17-2016 08:15 AM
HI, there. I did a full uninstall and reinstall, and everything is fine now. Yes, I understand that it is not fully supported, and I'm not sure why. I've never had any problem with Act prior to this with Win10.
08-17-2016 09:52 AM
It's Windows 10 and the fact that they eliminated a significant amount to legacy support that was used by earlier version of the ACT! program.
08-29-2016 05:36 PM
I am new to the community and have the same problem. My laptop Lenovo Yoga was purchased new with windows 10 already installed. My computer installed an update of windows 10 yesterday and now I cannot open any of my 5 personal databases. I have tried to open all of the databases and get the same error message each time.
1. Error message: The database "Act -------" could not be accessed. In order to access this database, check your database network connection, and verify that your database server is available. It may be necessary to disable any firewalll software on your computer or the server.
Press F1 for a troubleshooting guide.
2. I have Act Pro V16
3. Windows 10 Home 64 bit.
My databases are on my personal computer and are not to a network. They should be easy to open. Please advise how to open.. I cannot access my help files either I would prefer not having to do a complete reinstall.
Thanks wfremer 305-607-0588
08-30-2016 02:25 AM
08-30-2016 05:55 AM
My Act program and my databases were working fine on my new Lenovo for 6 months.
My problems developed when the new windows 10 update was automatically downloaded to it. In the past if windows would do an update and cause problems all I would have to do is go to restore and restore to a date prior to the download. I can't do this with this update because it also got rid of my old restore points when it updated. I have no prior updates. I also would have a problem trying to use my Act backups. if I use them as they are not current. I used Act when I was working but am now retired and don't back up as often as I used too.
08-30-2016 10:01 AM
based on the error message you provided, I'd recommend the following article: http://kb.act.com/app/answers/detail/a_id/19640
Most likely your data is still in tact, it's just that the database engine (Microsoft SQL Server) required to run the databases is not started and needs to be started.
08-30-2016 12:46 PM
FYI. Your were right the SQL server (Act7) was not started. I went to article 38181 and looked for any sql services that were not enabled in services.msc. The only one that was not enabled was for a network connection so I enabled it. The other SQLS. were all enabled before I got there..
I started my Act program and was able to open all of my personal databases. They all worked fine except for one thing, When I looked at my database names they all showed that I could share them as if I was on a network. I changed that setting to unshared on all the databases and everything seems to work fine.
Thanks for all your help.