08-06-2015 03:08 AM
Thanks for letting me know. I'll feed back that we need to check what effect the compatibility test has on Act! and it's settings.
The only thing I can think of that might have happened is that if Windows detected Act! was not compatible it may have tried to apply some compatibility settings that have now broken the program.
Right click on Act!'s icon and go to its Properties, then to the Compatibility tab. Have any of the settings here got a check mark against them? If so, remove all check marks and try Act! again.
Everyone please be aware that no current version of Act! is listed as compatible with Windows 10. Act! v18 will be the first fully tested and officially compatible version later this year.
Act! v17 has passed initial certification but is not listed as compatible yet.
Act! v16 and below will not likely receive Windows 10 support.
While we're pleased to see that everyone is as excited by Windows 10 as we are, please take care when updating business critical systems with a bleeding edge OS.
08-07-2015 02:19 AM
08-07-2015 02:32 AM
I'm running that version and recommend you do not upgrade for now. Among numerous Act! related problems, Act! will no longer recognise Microsoft Outlook ... email and calendar syncing out of the question.
This is not an issue that I have heard of or can replicate. Act! v17.2 recognises Outlook 2013 when I test it here.
What version of both Act! and Office are you using?
When you go to Tools > Preferences > E-mail & Outlook Sync > E-mail System Setup is Microsoft Outlook listed at all?
There are some steps to fix this that you may try:
First I would recommend closing both Act! and Outlook and then browsing to the Act! installation directory, typically this is C:\Program Files (x86)\ACT\ACT For Windows
Run the program called Act.Outlook.Repair.exe and then try the e-mail setup again.
Failing this please refer to the following KB:
Unfortunately beyond these steps I would currently be unable to offer any further support.
08-07-2015 10:31 AM
08-07-2015 11:06 AM
08-07-2015 01:02 PM
I have ACT Pro 2013 working under Windows 10. So far I haven't noticed any problems except that on exit I get an error message sayiong "object reference not set to an instance of an object." seems to be a harmless error. Sales wants me to upgrade but I am reluctant to do so until it is known that the current version doesn't have more windows 10 issues than what Ihave now.
Also, I'm really unhappy with software as a service pricing. I've been using Act! for about 25 years and I don't think you've added a bit of new functionality in the last 15 years that I use other than installing properly in newer versions of windows. Version 6 had everything I need. For that matter the ancient Conductor Software product had everything I need today except for the ability to run on a modern 64 bit computer. If I have to pay you every month, I expect the product to be evolving.
08-07-2015 02:06 PM
We are running ACT Pro Version 220.127.116.11, Hot Fix 3. Runs fine in Windows 7, 8, & 8.1.
Just migrated 2 machines to Windows 10. We cannot add attachments to history. ACT aborts and needs to be restarted.
08-07-2015 02:21 PM
08-08-2015 12:27 AM
I tried a number of the suggestions I saw posted on the bulletin board ... none worked successfully. I then ran the program to revert to Windows 7 ... and that triggered a new set of problems with Act! 18.104.22.168 Hot Fox 3. So, I decided to go with the nuclear option and return my PC to its ex-factory settings and do a full rebuild. I'm in the process of that. Hopefully, a system unencumbered by whatever has built up over the years will make the transition more successfully.
Thanks for our earlier suggestions.