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Windows 10 compatibility

New Member
Posts: 6
Country: USA

Re: Windows 10 compatibility

I found out more about this issue.

 

It\s not actually Windows 10 causing the problem, but setting the BIOS from the older Legacy to UEFI which the newer Windows OS software uses.

 

So if Swiftpage wants to correct his issue in Act with the new operating systems, they need to look at addressing the UEFI BIOS setting and at the very least, start from there.

 

I have been verifying this issue since moving my network to OS 10, having been infected with MBR virusus and reinstallations of those systems, and thereby the reinstallations of Act as well, leading to this newest finding.

 

Hope this helps some more, because that phone dialer window is getting annoying and old real fast, and so I want it fixed as well.

 

Regards

fox

New Member
Posts: 4
Country: USA

Re: Windows 10 compatibility

I still can not use ACT 17.  When I try to open an attached Word document, ACT crashes and shuts down.  This is killing my business.  This should be a priority to fix.

Highlighted
New Member
Posts: 6
Country: USA

Re: Windows 10 compatibility and phone dialog box

I've been lucky enough to nail this problem down closer to the actual issue, and it does not directly involved either Win 8 or 10.

 

What it DOES have to do with is using either the older Legacy BIOS or the newer UEFI BIOS which are used in both Win 8 and 10.

 

I discovered this because after having been hit with a MBR virus and replacing all of my hard drives and reloading Windows 7 Pro, but having changed the Windows 7 BIOS FROM Legacy TO UEFI in order to help the upgrade process along from Win 7 up to Win 10, is when the phone dialog box update window appeared AGAIN.

 

So THAT ALONE tells me that it is NOT Win 8 or Win 10 affecting this issue, but the fact that both of those operating systems use the newer UEFI BIOS.

 

So in conclusion, when I was reinstalling my Win 7 Pro on new disks, I CHANGED THE STANDARD WIN 7 BIOS FROM LEGACY, WHICH IS ALWAYS THE FACTORY DEFAULT FOR WIN 7, UP TO THE NEWER BIOS STANDARD OF UEFI IN ORDER TO MAKE THE TRANSITION EASIER FROM WIN7 PRO UP TO WIN 10.

 

AGAIN, THEREFORE, THE PROBLEM FOR THIS ISSUE RESIDES IN THE TYPE OF BIOS AND NOT NECESSARILY THE WIN 8 OR WIN 10 PROGRAMS DIRECTLY.  AND NOTICE I USED THE WORD DIRECTLY, BECAUSE INDIRECTLY THEY DO.  THERE IS A DIFFERENCE THERE!

Administrator
Posts: 262
Country: USA

Re: Windows 10 compatibility


@JIm R wrote:

I still can not use ACT 17.  When I try to open an attached Word document, ACT crashes and shuts down.  This is killing my business.  This should be a priority to fix.


Hi Jlm R,

 

The Act! Development team is currently working on compatibility between Act! 17 and Windows 10. Once they are able confirmation I will update this thread. Please visit the knowledgebase article below for best practices when using Act! 17 and Windows 10 as it currently is.

http://kb.swiftpage.com/app/answers/detail/a_id/38167/


Thank you,
Brittany Roberts

 

Brittany Roberts
Act! Digital Specialist
Copper Contributor
Posts: 34
Country: United States

Re: Windows 10 compatibility and phone dialog box

Peter - I'm using MBR on all my disks with Win10. BIOS is set for Legacy only. Still have the issues. I would not agree that BIOS is the culprit. . .
New Member
Posts: 4
Country: USA

Re: Windows 10 compatibility

Thanks, Brittany!

 

Copper Contributor
Posts: 20
Country: USA

Re: Windows 10 compatibility

I am running ACT! 16.3.11.0, Hot Fix 2 on Windows 10. Initially I had issues with ACT! 16 after Windows 10 installed and did its converting. I uninstalled and re-installed ACT! 16 and my addons. Was having some issues, but now it is working. I do not use ACT! for marketing with email, only as a contact / task manager.

 

The folks programming ACT! must have been caught flat footed not to have seen the issues with Windows 10, and not taken steps to head off problems before Windows 10 released. I must have had the upgrade offer 3-4 months prior to the relesae, so I don't understand the lack of response to making changes in ACT! to be compatible.

 

I also do not understand the complete abandonment of ACT! customers prior to the current version ACT! 17. Most of my upgrades cycle on 3 years. I just purchased ACT! 16 prior to release of ACT! 17. I just don't see the value of upgrading for a feature I am not interested in. Especially if the price doubles the prior out right purchase.

 

I do subscribe to MS Office for 5 machines. It is a great value at $9.99 / month. Sorry ACT! is not a good deal at $25/month and up.

 

 

Copper Contributor
Posts: 34
Country: United States

Re: Windows 10 compatibility


@Brittany_Roberts wrote:

Hi Jlm R,

 

The Act! Development team is currently working on compatibility between Act! 17 and Windows 10. Once they are able confirmation I will update this thread. Please visit the knowledgebase article below for best practices when using Act! 17 and Windows 10 as it currently is.

http://kb.swiftpage.com/app/answers/detail/a_id/38167/


Thank you,
Brittany Roberts

 


Brittany --it's strange that it's taking this long to address Win10 compatibility issues. The Technical Preview has been out for months -- I realize that you cannot lock in compatibility with a changing OS; that said, I have to believe many of the compatibility issues could have been uncovered and potential resolutions fleshed out as the Preview progressed. Also -- an occasional update here as to progress being made would be greatly appreciated. You have hundreds (thousands?) of businesses that depend on your software. I know I've used ACT! since 1993, and I've seen posts from many other long time (loyal) clients. Nothing is worse than keeping clients in the dark regarding something this important. Just a thought. . . Mike
Platinum Elite Contributor
Posts: 6,848
Country: USA

Re: Windows 10 compatibility

If the only concern was making V17 compatible with Windows 10, you would be right. But it's not. Any change to accomodate Windows 10 needs to also retain camatibility with prefious version of Windows and then fully tested on each different platform. This all takes time.

Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 6
Country: USA

Re: Windows 10 compatibility

@ mjperry51

 

Exactly.  Couldn't have worded it better myself. 

 

Kudos to you for sacking up and telling them like it is.

 

fox