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Will Archiving in Outlook break email History link in ACT V11?

New Member
Posts: 10
Country: United States

Will Archiving in Outlook break email History link in ACT V11?

I see in my new ACT V11 there is now a paperclip icon where I click and the attached email comes up in ACT, similar to other docs.

 

If an email gets archived after the default of 6 months in Outlook will ACT still be able to bring it up?

 

Thanks

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Will Archiving in Outlook break email History link in ACT V11?

No. Attaching an email in ACT! makes a copy of it in the ACT! database supplemental files folder. It doesn't reference back to Outlook
New Member
Posts: 10
Country: United States

Re: Will Archiving in Outlook break email History link in ACT V11?

Thanks Mike... I went digging and found full copies in the Attachments folder along with all the other docs from the documents tab. It sure would be nice to see the body of the email in the right pane like version 10 rather than having to click on the paperclip and bring up the email in a new window. After months or years roll by just subjects get blurry rather than being able to look at the message body.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Will Archiving in Outlook break email History link in ACT V11?

Change the option in Tools | Preferences - from attach email to Subject/Body