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Wierd error message?????

Copper Contributor
Posts: 35
Country: United States

Wierd error message?????

Act 2009 - error message is: Screen-compatible bitmap cannot be created. The screen bitmap format cannot be determined.

 

I have been editing / adding / deleting records all morning without any problems. What does this mean?

Nickel Elite Contributor
Posts: 567
Country: USA

Re: Wierd error message?????

Hello Richardhuck,

 

This is likely related to GDI handles on the machine.

 

Is this consistent or the first time you encountered this?

 

Is your machine machine up to date with all the latest Critical and Recommended updates from Microsoft as well as you video graphic card vendor?

 

thanks

Matthew McFadden
Copper Contributor
Posts: 35
Country: United States

Re: Wierd error message?????

I was using someone else's computer when this occurred. It has happened a couple of times since my first post. I close Act, re-open it and continue working. I was doing a lot of group member changes when this occurred (changing contact group membership). It is not a destructive error just interesting. The computer is running XP Pro and I doubt that it is up to date, I will ask IT to check it out. I will report back if that does not fix the problem.

 

Thank you for the quick response.