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Why don't my related contacts appear under relationships tab?

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New Member
Posts: 5
Country: United States
Accepted Solution

Why don't my related contacts appear under relationships tab?

I have followed all the steps but after going through the process to relate contacts in Act! 2010, they do not appear under the relationships tab.  Can anyone tell me how to get them to display?  Maybe Act!'s not accepting the relate contact instruction?  Thanks, Joe

Accepted Solutions
Solution
Accepted by topic author Joewilt
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Why don't my related contacts appear under relationships tab?

Basic steps to resolve:

- tested Relationships tab in Demo > worked correctly... problem is Database Specific.

- created Empty Copy of db, tested > working correctly

- imported original database into new database > relationship tab still working

 

How to create an Empty Copy

 

Best practices for import/export an Act! database to another database

Greg Martin
Sage

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All Replies
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Why don't my related contacts appear under relationships tab?

Can you expand on the steps you are taking:

- are you able to go through the relate contacts screen successfully?

- try adding multiple relationships and then try clicking in the area of the window you would expect them to show up - does it highlight the line as if there is data there?  Does the information now show up (reverse image)? 

 

Greg Martin
Sage
New Member
Posts: 5
Country: United States

Re: Why don't my related contacts appear under relationships tab?

Hi Greg,  Yes, I go through all the steps to relate a contact and it seems to work fine.  Then nothing at all shows up in the relationship tab.  When I click on the field in the relationships tab where I would expect contact names to be, I get an error message that says "Invalid Parameters for Select method".

 

Thanks.   Hope this tips you toward a solution for me because I'd love to use this feature.

 

Joe 

Copper Contributor
Posts: 136
Country: USA

Re: Why don't my related contacts appear under relationships tab?

Give this a shot:

In the relations tabat the right choose Options - customize columns. Press the reset button.

All columns are now set to default.

Restart ACT! and try again.

 

 

Thanks,
Inge van Gemert
ACT! Certified Consultant
The Netherlands
inge@inkey.net
New Member
Posts: 5
Country: United States

Re: Why don't my related contacts appear under relationships tab?

Hello Inge.   Thank you.  If by reset button you mean Tools-Customize-Reset Menus and Toolbars, then I tried it and still nothing showing in the relationships tab.  I also tried to relate a new contact and still nothing.

 

Is that the 'reset button' you meant for me to hit?

 

Thanks, Joe 

New Member
Posts: 5
Country: United States

Re: Why don't my related contacts appear under relationships tab?

Inge or anyone,  I tried this again and no box pops up with a reset button in it when I do the steps you outlined.  If I do the steps you mention under Notes tab, the box pops up so now I know what you mean...but no box pops up when I do that in the relationships tab.   Know any other things I can try?

 

Thank you again.

 

Joe 

Avid Listener
Posts: 28
Country: United States

Re: Why don't my related contacts appear under relationships tab?

She is suggesting that you click the 'Options' button to the far right in your Relationships tab  It is on the line directly below the tab level.
New Member
Posts: 5
Country: United States

Re: Why don't my related contacts appear under relationships tab?

Thanks Everyone.  Sage proactively contacted me, got on my system and fixed it!  Impressive.  Wish I could explain what they did to fix it but I can't.  It took them over an hour to diagnose and fix it though so it was in the 'hard to do' stack.    Thanks again for all the support.   Joe
Solution
Accepted by topic author Joewilt
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Why don't my related contacts appear under relationships tab?

Basic steps to resolve:

- tested Relationships tab in Demo > worked correctly... problem is Database Specific.

- created Empty Copy of db, tested > working correctly

- imported original database into new database > relationship tab still working

 

How to create an Empty Copy

 

Best practices for import/export an Act! database to another database

Greg Martin
Sage
Loyal Listener
Posts: 40
Country: United States

Re: Why don't my related contacts appear under relationships tab?

I followed all of these instructions to the letter, and still my relationships, old or newly entered don't display.  Very dissatisfied at this point.  Ready to move to Red Horse product.