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Why does my ACTs program freeze after sending an email?

New Member
Posts: 3
Country: USA

Why does my ACTs program freeze after sending an email?

I have ACTS 2012 and every time I send an email the program freezes up and I have to shut it down and start all over.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Why does my ACTs program freeze after sending an email?

Hello Kristen,

Please provide additional information about your issue for Community members to better help you:

- Version of ACT!?

- Using ACT! Internet Mail system or Outlook to send emails?

- If Outlook, what version?

- What is your computer operating system (XP, Windows 7, etc...)?

- Has this ever worked?

Greg Martin
Sage
New Member
Posts: 3
Country: USA

Re: Why does my ACTs program freeze after sending an email?

ACT 2012

Outlook 2010

windows 7

 

We just installed Outlook a couple of weeks ago so I would say it has always done it since I've been s using the email. I send an email then out back to send some more and the program is frooze. I have to CTRL.ALT,Delete to get out of ACTS

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Why does my ACTs program freeze after sending an email?

This could be due to the Windows 7 UAC feature.  Try running Sage ACT! using the 'Run as administrator' option and test.  To do this:

- close Sage ACT!

- right click on Sage ACT! icon > select Properties

- click Compatibility tab

- enable 'Run this program as administrator' option (at bottom of tab) > click OK

- double click on Sage ACT! icon > test

 

 

Greg Martin
Sage