When I install ACT! 2009 on my computer everything works great except the Fields in the right hand side of the top part call LATEST ACTIVITIES. It looks like it keeps track of what you may have done for each individual contact, like LETTER SENT, but all of those fields are grayed out. Can someone please explain how these fields are used and how to get them to work? I really need a way of checking when I sent a letter to customers so I can follow up in a timely manner. Any help will be greatly appreciated.