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Why Did ACT Decide to Lock My Database?

Copper Contributor
Posts: 90
Country: USA

Why Did ACT Decide to Lock My Database?



Environment Is:


  • Act! Premium Version, Update 3
  • Windows 10
  • Click-to-Run Update Support - Successfully installed on 07/13/2017
  • 2017-07 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4025342) - Successfully installed on 07/11/2017
  • Office 365 – Office Update - This product will not be updated.  Version 16.0.4229.1024




Yesterday, I managed to get some work done with ACT, working around all the unresolved issues that have been inflicted upon me.


This morning, I used ACT just a bit.  I need to sync so that I can leave the office and use ACT while I am out of the office.


I cannot manage to unlock the database.  


Let me be clear: ACT has wasted another 10 minutes of my time, 10 minutes that I really do not have to fix ANOTHER ACT problem.




Well, ACT decided to lock the database, sometime between the time that I shutdown ACT yesterday afternoon and 6:20 AM.


SO, I CANNOT USE ACT WHEN I AM OUT OF THE OFFICE, during some planned downtime.


This is the ACT technical problem du jour keeping me from working, again.




Why, Why O Why, Can I Not Use ACT, just once, just once I ask, so that I can actually earn some money?  Why?

Posts: 455
Country: United_Kingdom

Re: Why Did ACT Decide to Lock My Database?

Hi Princeedwardh,


I believe there may have been updates that may have needed to be applied to the database during a sync which caused the issue, The database should unlock once this is finished but may have not complete or encountered an error.


For reference I have provided an article which guides on unlocking the database Via our Actdiag utility.

KB 38801 - How do I unlock a database by using the Act! Diagnostics utility?