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Where to find "help" for Search Queries?

Copper Contributor
Posts: 99
Country: USA

Where to find "help" for Search Queries?

I have Sage ACT! Pro 2012 Version 14.1.108.0, Hot Fix 7.

 

Now when I hit F1 to obtain online help such as for how to do Advanced Search Queries it no longer takes me to a help page.

 

Where can I find this now and is there something I can do to make the F1 search for help option work correctly once again?

 

Thank you.

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Where to find "help" for Search Queries?

[ Edited ]

Will take a wild guess here.

 

Why is your help not working? did you recently change your os or web browser? R u using IE web browser?

You did not provide any error msg info or what exactly are the results you are seeing?

This knowledgebase search info may help you determine resolve.

http://kb.swiftpage.com/app/answers/list/kw/help%20not%20working/sno/1/search/1/session/L3RpbWUvMTQw...

 

In ACT!2012 try your Welcome module button over to your left on your navigation bar area.

 

Also in ACT!2012, use Lookup / Advanced / Advanced Querry

 You can save the queries you plan to use frequently.

  You can also add those querries/lookups to your ACT! custom commands toolbar so you can just 1click desired query item to execute lookup.

 

Also in ACT!2012, you can find the needle in the haystack every time by manually searching ( rite mouse click) on a field, and then narrowing your search further by searching (rite mouse clicky) on the next qualifyer(field name) and narrow your search instead of replacing it. etc...

 

I also offer training in the fine art of Searching in ACT!2012...

Hope this helps, cheers. - FSBill - Smiley Happy

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 99
Country: USA

Re: Where to find "help" for Search Queries?

Thank you, Bill.

 

When I click on the Help Topics icon on ACT! I see a blank page here:

 

file:///C:/ProgramData/Sage%20Software,%20Inc/Sage%20ACT!/14.1.108.0/WebHelp/Default.htm#2002

 

This is hardwired to IE (although I try to avoid IE due to the recent major hacker problem with that browser)

 

I use Win 7 

 

I have looked at your suggested knowledgebase link however the only "fix" I found did not change things.

 

If you have any other suggestions based on the info I have just offered, please let me know!

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Where to find "help" for Search Queries?

[ Edited ]

Reference this other post on the community forum

 

http://community.act.com/t5/Act/Help-Files-will-not-display-in-browser/m-p/262957#M70241 

 

I almost always use ie browsers

  or avant ultimate tri core engine browser.. Various skin select options offer differ looks/tools/

 

 

I wonder if  IE browser compatibility view option would make a difference?

 

FSB  Smiley Happy

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 99
Country: USA

Re: Where to find "help" for Search Queries?

Thanks, Fillstaff.

 

Does the latest version of ACT! fix this problem?

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Where to find "help" for Search Queries?

I do not have this prob with any of my versions of ACT!2011 pro - 2012 pro - 2013 prem - 2014/v16 pro ... etc..

You mite try some things like deleting your preferences?

B4 doing that, backup your database and personal files.  act/ file / backup / database / etc...

 

Still have prob?

 Close act and all running ms products

 start / run / actdiag

list databases

using button on left of desired db name, click button

then rite mouse click button and select the database Rebuild options. just the ones that read: Rebuild ....

close actdiag

open desired act database  by opening the .adf file type instead of the .pad file type.

  normally, it will be found in my docs / act / act data / databases

 

I run these actdiag rebuild options on my databases once per week as maint...

 

FSB Smiley Happy

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 99
Country: USA

Re: Where to find "help" for Search Queries?

Thanks again, Bill.

 

I'll give this a try at some point.

 

I do run the Tools/Database Maintenance/Check & Repaid once a week.  Does that do the same thing?

Copper Contributor
Posts: 99
Country: USA

Re: Where to find "help" for Search Queries?

Correction.

 

I meant to write Check and REPAIR"!  Smiley Embarassed

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Where to find "help" for Search Queries?

[ Edited ]

Good but not same thing as running db rebuild options.

 

I think it is a browser issue? But again I am just guessing.

 

Recommend using the ACT! website knowledgebase for help anyway. http://kb.swiftpage.com/  

You can also find How To videos for ACT! users on youtube

https://www.google.com/webhp?sourceid=navclient&ie=UTF-8&gws_rd=ssl#q=youtube+how+to+act+by+sage 

 

Sounds like things were working but then they were not, so what changed?

You mite check antivirus firewall settings for browser?

Revert ie browser back to prev version?

 

If all my prev suggestions have failed to resolve,

recommend you try to create a copy of your act database

  act / file / save copy as / save copy of database options etc...  ?

 

FSBill.  Smiley Happy

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html