08-19-2014 06:55 PM
I have Sage ACT! Pro 2012 Version 220.127.116.11, Hot Fix 7.
Now when I hit F1 to obtain online help such as for how to do Advanced Search Queries it no longer takes me to a help page.
Where can I find this now and is there something I can do to make the F1 search for help option work correctly once again?
08-21-2014 09:53 AM - edited 08-21-2014 10:00 AM
Will take a wild guess here.
Why is your help not working? did you recently change your os or web browser? R u using IE web browser?
You did not provide any error msg info or what exactly are the results you are seeing?
This knowledgebase search info may help you determine resolve.
In ACT!2012 try your Welcome module button over to your left on your navigation bar area.
Also in ACT!2012, use Lookup / Advanced / Advanced Querry
You can save the queries you plan to use frequently.
You can also add those querries/lookups to your ACT! custom commands toolbar so you can just 1click desired query item to execute lookup.
Also in ACT!2012, you can find the needle in the haystack every time by manually searching ( rite mouse click) on a field, and then narrowing your search further by searching (rite mouse clicky) on the next qualifyer(field name) and narrow your search instead of replacing it. etc...
I also offer training in the fine art of Searching in ACT!2012...
Hope this helps, cheers. - FSBill -
08-21-2014 11:41 AM
Thank you, Bill.
When I click on the Help Topics icon on ACT! I see a blank page here:
This is hardwired to IE (although I try to avoid IE due to the recent major hacker problem with that browser)
I use Win 7
I have looked at your suggested knowledgebase link however the only "fix" I found did not change things.
If you have any other suggestions based on the info I have just offered, please let me know!
08-21-2014 12:59 PM - edited 08-21-2014 01:03 PM
Reference this other post on the community forum
I almost always use ie browsers
or avant ultimate tri core engine browser.. Various skin select options offer differ looks/tools/
I wonder if IE browser compatibility view option would make a difference?
08-21-2014 01:23 PM
I do not have this prob with any of my versions of ACT!2011 pro - 2012 pro - 2013 prem - 2014/v16 pro ... etc..
You mite try some things like deleting your preferences?
B4 doing that, backup your database and personal files. act/ file / backup / database / etc...
Still have prob?
Close act and all running ms products
start / run / actdiag
using button on left of desired db name, click button
then rite mouse click button and select the database Rebuild options. just the ones that read: Rebuild ....
open desired act database by opening the .adf file type instead of the .pad file type.
normally, it will be found in my docs / act / act data / databases
I run these actdiag rebuild options on my databases once per week as maint...
08-21-2014 04:57 PM - edited 08-21-2014 05:00 PM
Good but not same thing as running db rebuild options.
I think it is a browser issue? But again I am just guessing.
Recommend using the ACT! website knowledgebase for help anyway. http://kb.swiftpage.com/
You can also find How To videos for ACT! users on youtube
Sounds like things were working but then they were not, so what changed?
You mite check antivirus firewall settings for browser?
Revert ie browser back to prev version?
If all my prev suggestions have failed to resolve,
recommend you try to create a copy of your act database
act / file / save copy as / save copy of database options etc... ?