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When same Email is used on Multiple Records

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New Member
Posts: 8
Country: USA

When same Email is used on Multiple Records

So I just noticed at strange thing, I have 3 records within my database. 1 of them being my record and 2 others I created as dummies to test this new AddOn we just bought called the Knowtifier....Anyhow this issue doesn't have anything to do with the Knowtifier.

 

So all 3 records have the same email address in the email box.

This is what I'm seeing in the History:

 

TEST RECORD #2 - Is recording emails I am SENDING. But only emails I'm sending to another ACT user in our company.

TEST RECORD #3 - Is recording emails I am SENDING. But only emails I'm sending to another ACT user in our company.

My Act Record - Is recording emails I'm RECEIVING. But again...only emails from the same ACT user in our company.

 

Can someone shed some light on how ACT determines which emails to attach to a record?

 

Particularly if there are multiple records that have the same email addresses. Thanks in advance.

 

I am using ACTV20 Pro, installed latest update just yesterday.

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Platinum Elite Contributor
Posts: 14,849
Country: Australia

Re: When same Email is used on Multiple Records

It could attach to all or it could exclude user records ... Depending on your preferences setup