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When creating contact from outlook email, Select Contact window nearly useless

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Copper Contributor
Posts: 17
Country: Canada
Accepted Solution

When creating contact from outlook email, Select Contact window nearly useless

The 'Outlook Contacts' window shows something like "Act.Outlook.Service Interfaces.Recipient...." and the window isn't big enough to read the actual email address being displayed. See attached screencap. This is on V.21, I didn't have this problem on V.16 prior.


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Accepted by topic author dbhuff369
‎07-10-2020 02:09 PM
Copper Contributor
Posts: 17
Country: Canada

Re: When creating contact from outlook email, Select Contact window nearly useless

[ Edited ]

Actually, my solution is to download Act4Outlook from Keystroke.ca, this is what the Act outlook integration SHOULD have been. Much more robust, cured all ills. https://www.keystroke.ca/en/apps/act4-products/act4outlook.html

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Copper Contributor
Posts: 17
Country: Canada

Re: When creating contact from outlook email, Select Contact window nearly useless

[ Edited ]

Bumping as I really need help here, previous version didn't do this. If it matters, outlook v 2010 (32b) running on 64bit windows 10. This problem only occurs when there are multiple email addresses in the email.

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Nickel Contributor
Posts: 288
Country: Canada

Re: When creating contact from outlook email, Select Contact window nearly useless

I don't believe that Outlook 2010 is supported with Act! versions beyond 20.0.

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Solution
Accepted by topic author dbhuff369
‎07-10-2020 02:09 PM
Copper Contributor
Posts: 17
Country: Canada

Re: When creating contact from outlook email, Select Contact window nearly useless

[ Edited ]

Actually, my solution is to download Act4Outlook from Keystroke.ca, this is what the Act outlook integration SHOULD have been. Much more robust, cured all ills. https://www.keystroke.ca/en/apps/act4-products/act4outlook.html

Highlighted
Copper Contributor
Posts: 17
Country: Canada

Re: When creating contact from outlook email, Select Contact window nearly useless

An update to Outlook resolved some issues, but the window of addresses still showed these act.integration.... addresses so I couldn't see what I was looking at.