09-02-2010 01:16 PM - edited 09-02-2010 01:42 PM
What version update/hot fix of ACT!2010 std should I be using?
and what is proper procedure to get me there?
current version = ACT! by Sage 2010 Version 22.214.171.124, Hot Fix 1
Thanks - FSB
09-02-2010 01:44 PM
09-02-2010 02:13 PM
I already have that info thanks, I was asking; since I currently have ACT! by Sage 2010 Version 126.96.36.199, Hot Fix 1
what is the proper procedure to get current. wath I see on the act downlaod site is this :
Download CenterService Advisory
Use the dropdowns below to choose the appropriate ACT! Product, Version, and Locale and view available ACT! downloads, including product updates, hotfixes, and documentation.
Please Select Product ACT! by Sage ACT! by Sage for Real Estate ACT! by Sage Premium ACT! by Sage Premium for Financial Professionals ACT! by Sage for Financial Professionals ACT! by Sage Premium for Real Estate ACT! by Sage Premium for Web ACT! by Sage Premium for Workgroups ACT! for Palm ACT! Link for Palm ACT! Link for Peachtree ACT! Link for Pocket PC ACT! Link for use with QuickBooks ACT! Professional ACT! Professional for Web ACT! Professional for Workgroups
Please Select Version 2000 (5.x) 2004 (6.x) 2005 (7.x) 2006 (8.x) 2007 (9.x) 2008 (10.x) 2009 (11.x) 2010 (12.x)
Please Select Locale AsiaPac & Australia Canada Europe Latin America UK US
ACT! by Sage 2010 Update (US) SP1 - Plus HF1
ACT! 2010 Hot Fix 4
ACT! 2010 SP1 Hot Fix 3
Now, what am I supposed to do? Just start selecting the stuff I dont have, download it all and hope I have done what correctly? do I need them all? Does it matter which I install first? If I do hot fix4 , do I still need to also install hotfix3?
do I need SP1 - Plus HF1 ?
what sequence do I do all this?
thanks - FSB
09-02-2010 02:25 PM
09-02-2010 03:06 PM
Those werre not the exact options.
what about sp1 - hf1 ? you indicated sp1 hotfix3(not how i listed things)
I am asking of the three update options I listed above,
what sequence do I apply the updates ? (but thanks). fsb
09-03-2010 06:08 AM - edited 09-03-2010 06:29 AM
I just spoke with Sage Support and here is the scoop on Updating ACT! 2010 std to the proper version.
There were two versions of 2010 . They are 12.0 and 12.1
The 12.1 version includes service pack1 and you only need to install hotfix3
If you have the 2010 12.0, you need to install SP1 +HF1 and hotfix4
Makes perfect sense, right?
I would have guessed incorrectly and also installed hotfix4 and I am assuming I was told correctly by Sage.
This information above should have been on the act website where I found the downloads.
Sage expects way too much of their customer users when it comes to installing, Un-installing and maintaining ACT!.
Where is the QA testing?
This issue will be resolved when I am successful with applying updates now. Thanks - FSB