10-28-2011 03:43 PM
It's clear that the Latest Activity shows the last thing done and History shows a list of what's happened in the past, but they seem redundant since you can simply look at History to see ALL activities. And why would you ever add something to History if History shows all activities automatically when you perform a task? Would someone please clarify the uses of these functions?
10-28-2011 04:28 PM
Any number of unplanned actions and interruptions occur throughout the work day. A prospect calls with a question, I read an article online that I decide to forward on to a client, I receive an order in the mail, a customer emails me and asks that I call to answer some questions, and I want them all logged to history and I'm certainly not going to schedule them just so I can clear them to create a history.. The Big History button is one of my favorites and one I emphasize in teaching.
10-28-2011 07:45 PM
OK... I see what you mean. I reread your reply and you're talking about the BIG History BUTTON, while I was talking about the tab. Yes, OK... that makes sense.
Thank you for your kind assistance!