07-05-2010 03:47 PM
I used to get a dialog box that asked me if I wanted to record a document to history when I printed it. What happened to it? It sure was a time saver to be able to record a word document to a contact's history without having to do it manually. Is there any way to get it back?
07-06-2010 09:29 AM
Has anything recently changed with your computer environment? For example, have you change anti-virus/firewall software or installed a new version of MS Office?
Assuming you have MS Word as your word processor, when you open Word do you see a menu item for Act!? If you do see it, click on it and select Record History > do you get an error message or does it allow you to continue?
What version of Act! are you running?
What version of MS Office are you running?
What is the operating system on your computer?
What anti-virus software are you running?
Here is an article with steps that can help resolve the issue of 'no record history prompt': KB Article 22316