12-05-2012 12:39 PM
Alright, let's see if I can explain what's going on.
I just started working for this company and I'm new to the software. We've been having trouble getting the program to register a new login even though the company has puchased the correct number of licenses.
Here's what I can tell. The owner of the company puchased a single user license. The manager puchased an additional 3 user licenses for a total of 4, however, the software is saying we only have 3 licenses. From what I can tell, the owner is using one of the three that was puchased by the manager and not his own. His personal computer, however, shows his puchased serial number. I'm thinking that he's just been using the managers database so it hasn't been synced to his own database. It looks like that single user license is not being used at all.
So how would I get that 4th license working on a new computer? The office is only using the one database and everyone needs to have access to it. And yes, we have 4 different computers that each have their own unique serial installed. We are using ACT 2010 Version 18.104.22.168
12-05-2012 02:48 PM
12-05-2012 03:16 PM
Well each of the 4 computers are registered with its own license key, so generally, no, there is only one license per computer. We did try troubleshooting with someone on the main computer and successfully added a second key to it but it didn't registered as having another license in the manage users area. It still only showed that we have 3 logins allowed.
12-05-2012 03:20 PM
12-05-2012 03:40 PM
All that is really important is that all 4 licenses (enough for each active user) are registered on the server. Not having a specific license associated with a particular person's computer is not a problem.
12-05-2012 03:45 PM
12-05-2012 04:42 PM
12-05-2012 05:57 PM