Web Act! on an iPhone

[Pudsi]

We currently run Sage Web ACT! Premium 2013 Version 15.1.108.0. We have a Web Server and hence are able to run Web Act! from any device (PC, Androids etc) worldwide apart from iPhones!

I personally don’t have an iPhone – I have a Sony Experia (Android) and Web Act! runs perfectly. But all of our Sales guys have company iPhones so I need to try and get this working!

When I got to our Web Act! URL I get the Web Act! logon screen and I am able to enter my username and password, however, the ‘Logon’ button is greyed out and not ‘clickable’.

There’s a message (on the iPhone only) stating:

“Before you log on, you must change your mobile device's browser settings and enable JavaScript. The option's locations and wording may vary depending on your browser version”.

I have enabled JavaScript on the iPhone (from within advanced settings) but the message still appears and I am still unable to click the ‘Logon’ button.

If anyone is aware of a fix for this issue it would be most appreciated!

Many thanks,

Ade.

[Steven_Jackson]

Hi there, can I ask what browser you're using on the iPhone? Typically the error you are experiencing is related to the browser. I know there are a number of free browsers on the app store (like Dolphin or Opera for instance), are you able to try another browser to see if you get the same result?

[Pudsi]

Hi Steven,

I have tried Safari and Chrome.

Thanks! Ade.

[Steven_Jackson]

Thanks for that Ade, I take it it was the same result on both browsers?

It might be worthwhile testing to see if it is your specific site causing the problem. There is a website hosted by actpartners that would be worth trying. Can you go to the following address:

http://212.113.209.179/APFW/m

The user name is Chris Huffman with no password.

If that works ok, it looks like a problem with your site, if not then a problem with the phones.