11-08-2016 04:16 AM
We currently run Sage Web ACT! Premium 2013 Version 18.104.22.168. We have a Web Server and hence are able to run Web Act! from any device (PC, Androids etc) worldwide apart from iPhones!
I personally don’t have an iPhone – I have a Sony Experia (Android) and Web Act! runs perfectly. But all of our Sales guys have company iPhones so I need to try and get this working!
When I got to our Web Act! URL I get the Web Act! logon screen and I am able to enter my username and password, however, the ‘Logon’ button is greyed out and not ‘clickable’.
There’s a message (on the iPhone only) stating:
If anyone is aware of a fix for this issue it would be most appreciated!
11-08-2016 04:54 AM
Hi there, can I ask what browser you're using on the iPhone? Typically the error you are experiencing is related to the browser. I know there are a number of free browsers on the app store (like Dolphin or Opera for instance), are you able to try another browser to see if you get the same result?
11-08-2016 06:20 AM
Thanks for that Ade, I take it it was the same result on both browsers?
It might be worthwhile testing to see if it is your specific site causing the problem. There is a website hosted by actpartners that would be worth trying. Can you go to the following address:
The user name is Chris Huffman with no password.
If that works ok, it looks like a problem with your site, if not then a problem with the phones.