09-11-2014 08:39 AM
Hello! I have a problem running Web ACT! I sent the following email to the Customer Support email address :
09-12-2014 05:45 AM
it would be helpfull if you can state what Act version,
what windows version,
is it runing on a own server or a shared Server (if so what else is installed on that server)
and the exact error msg. (a screenshot could be helpfull)
09-15-2014 01:43 AM - edited 09-15-2014 02:24 AM
Many thanks for your response.
We are running SAGE ACT! Premium (Web) 2013 Version 15.0.301.0
It is being run on a Windows 2003 Small Business Server located on site at our only Office.
The only other Software run on Server is SAGE 50 Accounts, a couple of MS-Access Databases and the Anti-Virus & Backup Software.
The IP Address that we are using to connect to ACT! is the same IP Address that we use to create a VPN from (for example) our Home to our Workplace - http://xxx.xxx.xxx.xxx/APFW
When I key this URL in on a Browser (http://xxx.xxx.xxx.xxx/APFW) I get a logon screen showing :
Sign in to xxx.xxx.xxx.xxx:443 ""
Note the 443 port number and the unusual double speach mark a the end?!
When I key my username and password in (various different one's that I am told have always worked before) the screen re-loads with the same login screen.
The error message is very simple : when I try to log on
09-15-2014 09:51 PM
as you are runing 15.0, i would recomned to consider a update to 15.1, 15.1 can be downloaded from the swiftpage website without any cost .
you may want to look at this KB that describes the update
Runing ACT for web on a Smallbusiness Server is something that we do not recomend, due to issues with updates from the SBS part. (runing ACT on a DC (domaincontroler) is also not recomended, same as runing act on a Server that is hosting Exchange)
we strongly recomend to consider to run act for web on a second server (connecting to the database) this server can be a Virtual PC located on your SBS