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Warning - Duplicate Contact

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Copper Contributor
Posts: 20
Country: United States
Accepted Solution

Warning - Duplicate Contact

For the past few days everytime I try to create a new contact i'm receiving the following warning: "The record you are trying to create is a duplicate. Are you sure you want to continue." When in fact there isnt a contact with the same information. I can click ok and it will create the contact, but this should not be happening.

 

Can anyone help me to solve this problem, this might be an indication that my database its being corrupted somewhere.

 

 

Thank you in advance,


Accepted Solutions
Solution
Accepted by topic author JorgeAmat
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Warning - Duplicate Contact

Duplicate checking is enabled and you probably have a blank contact.  Go to your contact list and delete/edit any blank contacts.  You can also disable duplicate checking or change the fields in which it matches dups.

 

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All Replies
Solution
Accepted by topic author JorgeAmat
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Warning - Duplicate Contact

Duplicate checking is enabled and you probably have a blank contact.  Go to your contact list and delete/edit any blank contacts.  You can also disable duplicate checking or change the fields in which it matches dups.

 

Copper Contributor
Posts: 20
Country: United States

Re: Warning - Duplicate Contact

David, you were right. I had changed the fields used for duplicate checking and never change it back to Company, Contact and E-mail.

 

Thanks for your help.

Copper Contributor
Posts: 18
Country: United States

Re: Warning - Duplicate Contact

Windows 7 64-bit / Have latest version of ACT (no updates available)  

 

I do NOT want duplicate checking enabled.  I went to :

Tools > Preferences > Duplicate Checking and checked to disable

Then imported at .csv file. (some were dups, some were not).

Nothing was imported.

 

Thanks for any help!