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Viewing email headers

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New Member
Posts: 52
Country: United States
Accepted Solution

Viewing email headers

How do I view the full headers of an email? I have View | Message Header turned on, but all it shows is the abbreviated header. How do I view the full header showing the routing, etc.

TIA! 


Accepted Solutions
Solution
Accepted by topic author paulkinzelman
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Viewing email headers

Most users link it to Outlook... it is the best option.

And especially the technical users who might want to see the headers would use Outlook

 

So, I guess the question has never been asked...

 

You might post a request for this feature to be considered for a future version here - http://www.act.com/community/feature

Input from this web page goes directly into a database that management has direct access to read, and which they also track and gather statistics on.

View solution in original post


All Replies
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Viewing email headers

What version of ACT! (the full build from Help | About)?

What email system (Outlook, Internet Mail, etc)?

New Member
Posts: 52
Country: United States

Re: Viewing email headers

Sorry, I thought it might be a generic question...

 

I'm using ACT2007 and its native email - not hooked to Outlook or anything.

Version 9.0.1.162, Hotfix 3 on Vista Home Premium and laptop with 1GB RAM.

 

Also, I've noticed the ACT email client crashes with a "Problem with program"

dialog box now and then mostly when sending, but I haven't been able to

pinpoint any sequence to cause it. 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Viewing email headers

This used to be possible with ACT! 5/6 as IML, IMA and EML files (depending on the version) were HTML including the headers.

 

With ACT! 7 and later, they are in a SQL message store... and not sure if the info you want is stored, or if it is, how to access it.

 

maybe switch to Outlook, where that's easier?

New Member
Posts: 52
Country: United States

Re: Viewing email headers

Re: outlook 

I was trying to avoid interfacing with yet another tool designed someplace else and all the potential hair involved in that.

 

Right now the question is academic and I'm not going to be using it all that much so hopefully I'll never need to look at it. I'm surprised that there's no easy way to do this. 

Solution
Accepted by topic author paulkinzelman
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Viewing email headers

Most users link it to Outlook... it is the best option.

And especially the technical users who might want to see the headers would use Outlook

 

So, I guess the question has never been asked...

 

You might post a request for this feature to be considered for a future version here - http://www.act.com/community/feature

Input from this web page goes directly into a database that management has direct access to read, and which they also track and gather statistics on.

New Member
Posts: 52
Country: United States

Re: Viewing email headers

Thanks! I'll go the Outlook route if seeing them becomes necessary. And I just submitted a suggestion as you suggested. :-)
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Viewing email headers

Not easy to move the emails from one to another... so much easier to make that decision now