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View E-mail takes me to Write E-mail

New Member
Posts: 4
Country: United States

View E-mail takes me to Write E-mail

When I click View E-mail, ACT! ends up opening Write E-mail. I thought clicking View E-mail would give me the ability to view my Microsoft Outlook inbox. Did I set ACT! up incorrectly?

 

Thanks!

Silver Contributor
Posts: 1,813
Country: USA

Re: View E-mail takes me to Write E-mail

When you select view email (on the large smart button) , your outlook inbox should appear.  If not, please go to tools, preferences and email and verify that outlook is setup as your default email program.
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Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: View E-mail takes me to Write E-mail

Hello ahong,

The issue you are describing was a reported issue with the initial release of ACT! 2010 (12.0). This issue was fixed with the SP1 Hotfix 1 update. Please see the following Knowledgebase article for download and installation instructions:

 

How to Download and Apply ACT! by Sage 2010 SP1

 

If you are using a shared database or a remote database in a multi-user environment, then all machines with ACT! installed must apply this update, starting with the server hosting the main database.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.