Showing results for 
Search instead for 
Do you mean 

View E-mail takes me to Write E-mail

New Member
Posts: 4
Country: United States

View E-mail takes me to Write E-mail

When I click View E-mail, ACT! ends up opening Write E-mail. I thought clicking View E-mail would give me the ability to view my Microsoft Outlook inbox. Did I set ACT! up incorrectly?



Silver Contributor
Posts: 1,814
Country: USA

Re: View E-mail takes me to Write E-mail

When you select view email (on the large smart button) , your outlook inbox should appear.  If not, please go to tools, preferences and email and verify that outlook is setup as your default email program.
Test Drive Act! and Quickbooks over Citrix

Jon Klubnik|
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: View E-mail takes me to Write E-mail

Hello ahong,

The issue you are describing was a reported issue with the initial release of ACT! 2010 (12.0). This issue was fixed with the SP1 Hotfix 1 update. Please see the following Knowledgebase article for download and installation instructions:


How to Download and Apply ACT! by Sage 2010 SP1


If you are using a shared database or a remote database in a multi-user environment, then all machines with ACT! installed must apply this update, starting with the server hosting the main database.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.