08-15-2011 02:58 PM
ACT! 2011 HF4
I trust ACT! with my data.
ACT! does some pretty scary things.
For instance, I just created a new contact record for "Joe," and I dragged a PDF file into the documents tab. Not only did the PDF file appear in the doucments tab, but a second one did too. I recognized the second document. I should have exited ACT!, but I foolishly removed the second PDF file from "Joe's" document tab (which does not put the document in the Recycle Bin), leaving only the PDF that I wanted "Joe" to have, and checked "Jane's" document tab, where it should have been. "Jane's" document tab showed only "Joe's" document.
I exited ACT! and re-entered. "Joe" had no PDF's in his document tab and "Jane" was fine.
Very scary behaviour. I've experienced other scary ACT! behavious, too.
08-15-2011 03:31 PM
I guess I don't see what the scary behavior is. When you delete the pdf from the document tab, you are given a message that says: "This will remove the selected document from the database supplemental file system. Do you wish to continue" How is this scary?
08-15-2011 03:38 PM
Scary Item #1: A phantom PDF was placed in Joe's document tab when I dragged in another.
Scary Item #2: When I deleted the second PDF, it actually deleted the first.
Scary Item #3: After deleting the second PDF, ACT! showed me the first was still there, when it wasn't.
Scary Item #4: When I looked at Jane's document tab, it showed me what was in Joe's document tab.
Scary Item #5: ACT! didn't even really show me what was in Joe's tab when I looked at Jane, because Joe's tab was actually empty.
I could go on.
08-15-2011 08:00 PM
08-16-2011 06:42 AM
Thank you. No and no. It is not repeatable and it does re-occur. There must be some kind of memory corruption in ACT! because the SQL Server database is not affected. I often see act reporting inaccurate views of the database, e.g. when I view a new contact, and it shows the notes of the previous contact in the view pane in the lower right quadrant (but not the list of notes in the lower left).