Community
Showing results for 
Search instead for 
Do you mean 
Reply

Version 17 Hot Fix 3 vs. Version 17 Hot Fix 4

Accepted Solution Solved
Bronze Contributor
Posts: 1,393
Country: USA
Accepted Solution

Version 17 Hot Fix 3 vs. Version 17 Hot Fix 4

I just created a remote system with Version 17.

 

The host system is Ver 17.1.169.0 Hot Fix 3

The remote system after being installed and upgraded is Ver 17.1. 169.0 Hot Fix 4

 

I checked to see if there was an update on the host system by using the Help | Act Update with a response of "You already have the latest version of Act!" 

 

How do I go about getting the host system to the same version as the remote system?

 

 

 

 

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013

Accepted Solutions
Solution
Accepted by topic author jnpurdy
‎09-26-2015 04:33 PM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Version 17 Hot Fix 3 vs. Version 17 Hot Fix 4

Hi John,

 

You can download v17.1 HF4 directly from here.

http://CDN.updates.swiftpage.act.com/updates/act17sp1hf4a.exe

 

The Download Centre will be updated shortly.

View solution in original post


All Replies
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Version 17 Hot Fix 3 vs. Version 17 Hot Fix 4

You have to download the hotfix from act.com/support.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Solution
Accepted by topic author jnpurdy
‎09-26-2015 04:33 PM
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Version 17 Hot Fix 3 vs. Version 17 Hot Fix 4

Hi John,

 

You can download v17.1 HF4 directly from here.

http://CDN.updates.swiftpage.act.com/updates/act17sp1hf4a.exe

 

The Download Centre will be updated shortly.

New Member
Posts: 16
Country: USA

Re: Version 17 Hot Fix 3 vs. Version 17 Hot Fix 4

I tried to download this hotfix and it hangs up saying I need to close all internet windows, email, word, excel, etc.  Everything is closed except the internet box I am working in and it won't go further.  I even tried to close the internet box and still nothing.

Moderator
Posts: 131
Country: United_Kingdom

Re: Version 17 Hot Fix 3 vs. Version 17 Hot Fix 4

Hi there, the update is available on the download pages which can be accessed by going here:

 

https://www.act.com/resources/downloads

 

Please can you try and download the appropriate update from here, and if you are still having problems can you try using a different web browser (Chrome, Internet Explorer, Firefox etc.)?

New Member
Posts: 16
Country: USA

Re: Version 17 Hot Fix 3 vs. Version 17 Hot Fix 4

Still hangs up - he has Windows 10 and that might be the problem?

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Version 17 Hot Fix 3 vs. Version 17 Hot Fix 4

If there is an error occurring during the hotfix installation, ensure using the Windows Task Manager that all processes for Act, and MS Outlook, Word etc are have been ended before running the hotfix.

Act v17 is supported on Windows 10. I haven't heard of any W10 specific issues that are preventing hotfix updates from completing.