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Value can not be null

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Astute Commentator
Posts: 21
Country: USA
Accepted Solution

Value can not be null

When I delete a single contact using ACT! by Sage Premium 2010 Version 12.0.409.0, Hotfix 3, I get this error message, ACT crashes and shuts down. The contact is actually removed but I need to reopen ACT.

 

Any idea how to fix it?

TIA

David Hamacher
Get Better Sales
davidham369@gmail.com
508.435.9999

Accepted Solutions
Solution
Accepted by topic author davidham
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Value can not be null

Three things to try:

Note: before attempting these steps be sure and create a backup of your database as a precaution (File > Backup > Database). 

 

1. go to Tools > Preferences > General tab > Duplicate Checking button - disable Duplicate Checking (uncheck the box at bottom left). 

- Test

2. go to the Contact List view and see if you have any 'blank' contact records.  If you do, delete them.

- Test

3. go to Tools > Database maintenance > select Check and Repair - run this

- Test

Greg Martin
Sage

View solution in original post


All Replies
Solution
Accepted by topic author davidham
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Value can not be null

Three things to try:

Note: before attempting these steps be sure and create a backup of your database as a precaution (File > Backup > Database). 

 

1. go to Tools > Preferences > General tab > Duplicate Checking button - disable Duplicate Checking (uncheck the box at bottom left). 

- Test

2. go to the Contact List view and see if you have any 'blank' contact records.  If you do, delete them.

- Test

3. go to Tools > Database maintenance > select Check and Repair - run this

- Test

Greg Martin
Sage
Astute Commentator
Posts: 21
Country: USA

Re: Value can not be null

Thanks, Greg I appreciate it.
David Hamacher
Get Better Sales
davidham369@gmail.com
508.435.9999