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V20.1 - Update 8 Histories for email

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New Member
Posts: 23
Country: USA

V20.1 - Update 8 Histories for email

I am experiencing an issue with histories being recorded for emails.

 

I'm running ACT Pro V20.1 Update 8 and Outlook Office 365 for Business (non-web version)

 

Histories are being recorded when sent on the PC from the Outlook application to ACT as defined by the preferences.

My Android phone is also Synced to the same Outlook account.

While the Sync works well, i.e if an email is sent from phone it is being synced to the Sent folder on the desktop application.

However, that email will not be recorded in the ACT history.

 

I've checked all my settings and add-ins and all seem to be as they should.

 

It appears to have started since I did the Version 8 update from what i can tell. Unless I'm wrong and it never worked but it does appear that older emails were recorded.

Russ
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Employee
Posts: 372
Country: USA

Re: V20.1 - Update 8 Histories for email

Hello,

I performed the same test.  Sending an email from PC records history.
Sending from phone that syncs with my PC outlook folder does not show history.
My solution is on main PC to attach manually.

Thanks,
Carl

 

Carl Mag
Customer Support Analyst
Support@act.com
Online answers (knowledgebase):
http://kb.act.com/

Highlighted
New Member
Posts: 23
Country: USA

Re: V20.1 - Update 8 Histories for email

Hi Carl,

 

Well I tried that but I must be doing something wrong.

  • I highlight an email in the sent folder that was from my phone.
  • I go to the Add-in commands and click on "Attach to ACT Contact
  • Nothing.....

This all said this seems to be a bit of a cumbersome way to attache the phone emails. I use it for 50% of my correspondence in a given day.

Russ
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Employee
Posts: 372
Country: USA

Re: V20.1 - Update 8 Histories for email

Hello,

After clicking on "Attach to ACT Contact" does a list of contacts appear or after adding the email is not in Act!

-Carl

Act! Support

Customer Success & Support Team

 

Highlighted
New Member
Posts: 23
Country: USA

Re: V20.1 - Update 8 Histories for email

Hello,

 

No after clicking nothing happens. Neither scenario. The "email not in ACT" will show up when sending an email to an address not in the system. Not when clicking on an ACT Add_In Tool Bar Command in Outlook.

The ACT address book is in the list in my Outlook Address book settings.

Russ