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V17 Error: index was outside the bounds of the array

New Member
Posts: 38
Country: United_Kingdom

V17 Error: index was outside the bounds of the array

Hi

I've just upgraded all machines to the latest version of ACT.

 

I have 2 databases that have both been converted to the latest version.

One of them is fine but when I open the other I get this message:

Error: index was outside the bounds of the array

which appears around 10-20 seconds after the database has loaded up.

 

I've repaired .net using the MS repair tool.

No other users are having the same issue, and it's fine on my other database!.

 

Is this anything to worry about? After searching this error it seems to cover quite a large area!

 

Thanks.

Copper Super Contributor
Posts: 478
Country: Australia

Re: V17 Error: index was outside the bounds of the array

I have had this issue for some time now, i believe it has soemthing to do with a custom field, so far i have not had the time to track it down


Jason Dawson Financial Planning
Brisbane | Australia - JDFP Home Page

Act Ver - Act! Premium Version 17.1.169.0, Hot Fix 3
OS - Windows 7 (stand alone machine)
MS Office - Enterprise 2007
Phone - Samsung Galaxy s6
Nickel Contributor
Posts: 249
Country: United_Kingdom

Re: V17 Error: index was outside the bounds of the array

The problem is due to smart tasks, you need to contact ACT! support and they will remote on to your machine to fix it by running a bat file. If you tried to upgrade the the older version demo database you would get the same problem

New Member
Posts: 38
Country: United_Kingdom

Re: V17 Error: index was outside the bounds of the array

I've spoken to support and apparently there's a fix in the pipeline (keep forgetting I paid for that!).

They didn't say anything about custom fields or smart tasks. Perhaps I'll try them again.

 

It's odd that the issue is only on 1 machine though.

 

Thanks for the replies.

Nickel Contributor
Posts: 249
Country: United_Kingdom

Re: V17 Error: index was outside the bounds of the array

If it's the smart task problem then I would think all users would get the error.

New Member
Posts: 38
Country: United_Kingdom

Re: V17 Error: index was outside the bounds of the array

That's what I thought too.