09-21-2011 07:31 AM - edited 09-21-2011 08:27 AM
My customer in New Zealand with ACT!2012 premium NZ install, is using my USA ACT! 2011/2012 database and she is able to modify layouts but not fields. When we goto Tools / Define fields, the pop up window appears but with NO fields listed for us to modify.
Define fields does work with her other pre-existing ACT! databases..
What can we do? Is it not possible to use a USA ACT! database in other countries? The database product works as it is about as pure ACT! as you can get(no custom tables)..
other question, what about currency issues in this case also?
Help - FillStaffBill
09-21-2011 07:50 PM
Seems odd behaviour, perhaps it is an ACT! 2012 thing.
There is little difference between countries. Windows regionalisation takes care of most things. We quite often deploy 'NZ' databases to US for synchronisation to NZ main databases. Try a backup of the 'US' demo database and restore on the NZ site. Currency is not an issue.
09-21-2011 08:18 PM
Graeme in NZ,
Thanks for your response. Using a backup of my database product and performing a File / Restore db/restore-as is basically what happens. Today, Sage has been telling me that regional settings for a USA sql db server is the prob but you offer hope.
I will share this info with my programmer and may contact you tomorrow if you are open to converse with me a few minutes.
The customer performed the install and I do know that the install procedures were not followed 100% and she performed the download and install again with same results. I have never seen this and my programmer seemed surprised as well.
so for now, still seeking solution. any more ideas? thanks - fsbill