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Using Lookup throws an error

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Copper Contributor
Posts: 68
Country: United_Kingdom
Accepted Solution

Using Lookup throws an error

A strange one …

 

When using the Lookup option Act! randomly throws this message on one user only. Database is shared by 6 users. Act! v18 Premium.

 

Capture.PNG

Glenn Lye
glye@crmdata.co.uk
07827 643672

Accepted Solutions
Solution
Accepted by topic author crmdata
‎06-05-2018 10:57 AM
Administrator
Posts: 1,372
Country: United_Kingdom

Re: Using Lookup throws an error

If you log in to the same users PC/installation but as a different username do you still get the issue?

Could this user have some private records that may have been corrupted that only they can see?

I'd recommend doing a database maintenance check/repair - log in as an administrator and start this from the Tools > Database Maintenance menu.

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Solution
Accepted by topic author crmdata
‎06-05-2018 10:57 AM
Administrator
Posts: 1,372
Country: United_Kingdom

Re: Using Lookup throws an error

If you log in to the same users PC/installation but as a different username do you still get the issue?

Could this user have some private records that may have been corrupted that only they can see?

I'd recommend doing a database maintenance check/repair - log in as an administrator and start this from the Tools > Database Maintenance menu.
Nickel Elite Contributor
Posts: 566
Country: USA

Re: Using Lookup throws an error

Hello CRMDATA...

 

sometimes the error message (the file or directory is corrupted and unreadable)  comes from a damaged hard drive or damaged external storage unit.

 

I hope you have been frequently making database backup - and that for more security you have placed a copy of that ZIP file in an external memory

 

Maybe you need the help of an expert in hard drive revision and repair.

 

check and repair disk errors or corrupted file system - CHKDSK command line in CMD... Or... In some special cases, Chkdsk might not work as well as expected. When it happens, you can try EaseUS partition tool to do the job.

 

Good luck and remember that I suggest look for the experience of a technician specialized in Hard Disk Review

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