01-14-2015 02:42 PM
I have been using Act for years and now finally have the ability to utilize the email functionality for the first time. I am using ACT Pro 2012. I have an email account with a company called 1 and 1 that I am trying to integrate with Act. Here is my situation.
I attemp to set up by the process of email preferences - email system setup - internet mail - add.
- Step 1 asks for the following:
Account name: i use email address
Real name: i use email address
Organization: I enter my org name
Email address: I enter email address
Reply address. I enter email address
(not sure if this is correct procedure or not)
- Step 2 is SMTP info (outgoing)
- Step 3 is Pop3 (incoming)
When I "check connectioon" I get message that cannot connect to server.
However - when I send an email through Act to someone, they receive it. When I log into the 1and1 email account - there is no trace of the sent email. The recipient says the email comes from the correct email address.
I am puzzled as to the lack of connection - the email that is actually generated - and the lack of an outgoing mail from the email host.
Any help would be very appreciated.