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User on remote database can't log on

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New Member
Posts: 2
Country: United States
Accepted Solution

User on remote database can't log on

Created a remote database to synch, for a new user, after adding him as a user.  Remembered to click SHARE the database.  When the remote is unzipped, can't logon as that user.  Can logon as the administrator or other people without admin rights.  This user CAN logon to the home database.  Tried recreating the user and logging in again on home database, and synching again, still no luck.  Any thoughts would be appreciated.

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Solution
Accepted by topic author Zydecodependent
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: User on remote database can't log on

After creating the new user, did you add him as user to the sync set for the remote or create a new sync set with him as a user for that sync set? Unlesshe is an Admin user, he will not be able to log into a remote database using a sync set that does not include him as an authorized user.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

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Solution
Accepted by topic author Zydecodependent
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: User on remote database can't log on

After creating the new user, did you add him as user to the sync set for the remote or create a new sync set with him as a user for that sync set? Unlesshe is an Admin user, he will not be able to log into a remote database using a sync set that does not include him as an authorized user.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Super Contributor
Posts: 74
Country: Canada

Re: User on remote database can't log on

"When the remote is unzipped"....

 

Can you tell us how you installed the remote db on the user's pc?