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User login problems

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New Member
Posts: 32
Country: United_Kingdom
Accepted Solution

User login problems

Hi,

 

We have a user who was happily using our database last week. She has come to login this week and got the message "Could not authenticate user. Verify the username and password and try again".

 

We have register this users account before and as I said it was working last week.


Any Ideas?

 

regards,

 

Matt


Accepted Solutions
Solution
Accepted by topic author Matt Walkley
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: User login problems

You can verify the username and reset the password by signing into the database with an administrator username.  Go to Tools > Manage Users.  You will see the spelling of the username; double clicking on it will enable you to reset the password.

Greg Martin
Sage

View solution in original post


All Replies
Solution
Accepted by topic author Matt Walkley
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: User login problems

You can verify the username and reset the password by signing into the database with an administrator username.  Go to Tools > Manage Users.  You will see the spelling of the username; double clicking on it will enable you to reset the password.

Greg Martin
Sage
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: User login problems

Also, double check that they are opening the correct database...

Greg Martin
Sage
New Member
Posts: 32
Country: United_Kingdom

Re: User login problems

Perfect, thanks very much Greg.