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User is Pending - I have 2 User Licenses with only 1 Active

New Member
Posts: 20
Country: USA

User is Pending - I have 2 User Licenses with only 1 Active

 

Hello!

In one of my three databses, i have 2 scheduled users. One is active and the other is pending. Our license is good for 2 users. Why am I not able to access with the 2nd (pending) user?

 

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: User is Pending - I have 2 User Licenses with only 1 Active

The user will become active when it's logged in from a system with the second license.

Do you have 1 license keys for 2 users? Then log in as the 2nd user
If you have 2 keys, then add the 2nd key on the server - Help | Register
New Member
Posts: 20
Country: USA

Re: User is Pending - I have 2 User Licenses with only 1 Active

I am not usre if I have one key, 2 licenses, or ....

 

What I do know is with some of my databses, both users log in and are fine; it is just with this one database, where I can only access with one user. IS this a setting on that particular database? It is shared and downloaded on both computers (via network).

 

I don't think it is a license issue. Any thoughts?

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: User is Pending - I have 2 User Licenses with only 1 Active

"downloaded" on both?
Or accessed from both?

Is one of the two the database server?
On each machine, go: Help | Register ...
This will show you the license on that machine and how many users it allows
New Member
Posts: 20
Country: USA

Re: User is Pending - I have 2 User Licenses with only 1 Active

Each machine is registered with 2 users.

 

I think one of my databses is set as a single user - is this possible? Can I manually set a database as a single or multi user database?

 

 

PS thanks for your help; the databases I am using are saved on our host computer. EIther machine we use, the same result with the databases: all work with 2 users, except with one database, which is only allowing the first user in.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: User is Pending - I have 2 User Licenses with only 1 Active

What happens when you try to login with the 2nd user (on the host)?

If you go: Tools | Manage Users
What shows in Details?