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User attached same email to thousands of ACT records

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Copper Contributor
Posts: 45
Country: United States
Accepted Solution

User attached same email to thousands of ACT records

I kid you not!  lol

 

It's not a huge problem but it's annoying.  Is there any way to bulk delete this one email history out of thousands of records?  I looked in the Attachments folder, and I cannot find a file with the same name.

 

Any other suggestions?  Thanks!


Accepted Solutions
Solution
Accepted by topic author TCAGE
‎09-25-2015 03:20 AM
Silver Contributor
Posts: 1,813
Country: USA

Re: User attached same email to thousands of ACT records

Create a new group where the group Criteria is all contacts. *(create date= contains data). This puts all your contacts into a single group.  Go to the History tab.  Then you will be able to filter history by the date all the emails were added. From here you can select all the offending emails accross all contacts and delete them.
Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

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All Replies
Solution
Accepted by topic author TCAGE
‎09-25-2015 03:20 AM
Silver Contributor
Posts: 1,813
Country: USA

Re: User attached same email to thousands of ACT records

Create a new group where the group Criteria is all contacts. *(create date= contains data). This puts all your contacts into a single group.  Go to the History tab.  Then you will be able to filter history by the date all the emails were added. From here you can select all the offending emails accross all contacts and delete them.
Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Contributor
Posts: 45
Country: United States

Re: User attached same email to thousands of ACT records

Thank you!  I expected to find the same email a thousand times, but I only found one.  I deleted it and it appears to have removed it from all records.

 

I appreciate your help!