02-09-2011 02:33 PM - edited 02-09-2011 02:34 PM
I recently deleted a user in ACT and am now regretting it...I reassigned all of their contacts, which reassigned their entries in History. I have backups of the main database file for ACT that I can pull the data from, or even manually look at. Any suggestions on how to get at least the history information back into the current Database?
ACT 2008 10.0.0.237
02-10-2011 06:17 AM
Welcome to the ACT! Online Community!
That's great to hear you have backups! You can restore a backup to a new name (using Restore As option) and then export the single contact from the restored database to your main database. This will get the contact record (won't recreate as a user) and it's history/notes/etc. but will not reset the Record Manager for items in other contact records.
- Restore a backup to a new name, using the Restore As option. Here is a link with instructions: KB Article 19211
- open the restored version of the database > perform a Lookup for that particular contact
- with single contact in Contact List view: use the File > Export > to Database > use Current Lookup option and complete the steps to export. Here is a link with instructions: KB Article 14010
Note: Before beginning this process, you will want to create a backup of the main database (File > Backup > Database).