09-05-2016 05:04 AM - edited 09-05-2016 05:04 AM
Hello,
I am in the process of upgrading from V17 single user license to V18 multi user license. I have tried to collect as much documentation as necessary but do not seem to find any documentation on how to get my current database on my local PC safely restored on the server on which V18 will be installed. The local PC is on Windows 7 and the server on windows server 2012.
I assume I can just initiate a new database on the server and then restore this database with a backup of my local database but I am not sure.
09-08-2016 03:01 AM - edited 09-08-2016 03:03 AM
That's correct.
Emails attached to Act will be copied into the Attachments folder. Any existing emails in this folder will be kept and remain accessible when backing up and moving.
Note: This only affects emails that have actually been attached in Act, which happens when you select E-mail subject, message and all attachments in the E-mail setup wizard:
If you have either of the other two options above this selected, then the email content text will be saved directly in the history record, and no files will be attached.
09-05-2016 06:12 AM
09-06-2016 03:21 AM
09-06-2016 06:04 AM - edited 09-07-2016 01:46 AM
My problem is that the database I backup is a local one (I had a single user license up to now). The database restore on the server is now OK but the paths to the documents is not. I want all my document to reside on a directory on the server but all my shortcut links point (obviously) to a local path on my machine. When another user wants to open an existing document via the database on the server the document can not be opened because the path does not exist..
Added on 7 September.
To be more precise, in my current database I use shortcuts instead of direct links to my files. These link files are now located on:
c:\Users\[users name]\Documents\ACT\ACT Data\Databases\adres1-database files\Attachments\
The actual documents made with Act templates are also stored locally (although I make a backup to the server every night) on:
For example:
\\[local pc naame]\adres1-database files Attachments\2016\0440.docx
When I install V18 on the server and I restore my local database backup on the server (from my V17 single user version) these links no longer work, at least not when other users try to open an attached document via the central database. This is very frustrating but perhaps I should install V18 on my pc first?
I would love to see a concise step by step scenario for upgrading Act from a single user local configuration to a multi user server configuration.
09-07-2016 08:17 AM
09-07-2016 11:18 PM
Thank you Gary, we are going to try this.
Just a quick question about outloook:. I assume that Act will store messages from both users in the designated attachment directory on the server after I have upgraded but will also restore my local outlook messages in this directory because I am not using any shortcuts here and the other users are able to read the messages from the restored database.
09-08-2016 03:01 AM - edited 09-08-2016 03:03 AM
That's correct.
Emails attached to Act will be copied into the Attachments folder. Any existing emails in this folder will be kept and remain accessible when backing up and moving.
Note: This only affects emails that have actually been attached in Act, which happens when you select E-mail subject, message and all attachments in the E-mail setup wizard:
If you have either of the other two options above this selected, then the email content text will be saved directly in the history record, and no files will be attached.