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Upgraded to Act 19.2: Weird font issue in history

Copper Contributor
Posts: 30
Country: United_Kingdom

Upgraded to Act 19.2: Weird font issue in history

Hi,

 

I have upgraded all our users to v19.2 (update 5) and now they are seeing a weird font issue in their History when viewing a contact. Some history items have larger fonts in the subject/details.

 

This happens when a contact is deleted, as well as when an email is attached to a contact using the Outlook add-in.

 

As seen below, when a contact is deleted the date, time, result, record manager, etc appear in whatever font is set in Tools > Preferences > Colours & Fonts. Only the details/subject is in a larger font...! Same with emails attached using the Outlook add-in.

 

 

ActFontIssue.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What is going on here? and how do we fix? It's driving my users nuts!

Thanks.

Highlighted
New Member
Posts: 1
Country: Canada

Re: Upgraded to Act 19.2: Weird font issue in history

Did you ever get an answer about this? I am having a similar issue since upgrading over the weekend. The subject line of the email attached is in the correct font, however the body of the email is a different font & size. Does anyone know how to correct this?