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Upgraded from ACT 6.0 to 2009. Won't convert word documents.

New Member
Posts: 1
Country: United Kingdom

Upgraded from ACT 6.0 to 2009. Won't convert word documents.

I have an old computer with ACT 6.0 and a new computer with Vista and Act 2009.  I have transferred all of the old database with no problems to the new PC + ACT 2009.  I converted my templates + docs from version 6.0 and I can open everything except the word attachments (6 years of word documents).  I get a message saying cannot convert.  Yet all of my templates and reports that I made in word open and have converted.

 

Really need to be open my old documents as it is 6 years of history.  Hope someone can help?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Upgraded from ACT 6.0 to 2009. Won't convert word documents.

If you browse directly (through Computer/Windows Explorer) to the Word attachments in your database files, can you open them from there? When you attempt to open one files, just right-click on it and select Open With, then choose Word.  Also what file extension do these files have (.doc, .docx, .wpa)? And what version of Word (2003, 2007)?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.