07-10-2012 02:38 PM
I noticed that I had an update available to my ACT! Pro 2012 so I backed up my database and installed the update. It then asked me to update the database, which I did. I shut down the program at the end of the day.
Next day, I tried opening up the ACT! shortcut (Administrator Mode) and I got the following message: "Sage ACT! has stopped working...Windows will look for a solution". This message flashes on the screen and then disappears. I checked the ACT Knowledgebase and decided to go into user settings and change the User Account Control Settings to NEVER NOTIFY and then restarted the computer.
After restarting I tried opening ACT! but got the same error message! What is next?
Any help here would be appreciated!
07-10-2012 03:04 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
07-10-2012 03:19 PM
Thank you for your quick advice! I failed to mention that my database originates from the former ACT! for Financial Professionals which I understand Sage is no longer supporting. When I upgraded from either 2010 or 2011 ACT! for Financial Professionals to ACT! Pro 2012, I was able to continue using the custom fields. I worry that someday I will lose all those custom fields by some mishap. How can I protect my backup file with the Financial Professional custom fields?
Thank you again!
07-10-2012 04:06 PM
I tried two methods for rebuilding the Sage ACT! preferences file and neither worked.
Next step is uninstall -- reinstall -- oh well!
07-11-2012 06:17 AM
You mention 'administrator mode', so it appears your computer may have a Vista or Windows 7 operating system. If that is correct, here is an article with instructions for changing the compatibility mode: KB Article 20539