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Upgrade to Windows 10

New Member
Posts: 1
Country: USA

Upgrade to Windows 10

I use Act! v16 with a lcoal database. I recently upgraded to Windows 10 from 8.1. I imagine many people will be interested in my experience.


After the upgrade, Act! opened properly, however when trying to open my database, I received an error messgage (paraphrased): "The database cannot be accessed. Check you Internet connections and your firewall settings."


I was referred to the Knowledgebase Answer ID 19640, and used the solution for "The SQL Server Browser and/or SQL Server (ACT7) services are not started or is disabled (shared or local database)". The solution bacisally involves restarting the two items.


I did so, and restarted my computer. All is good after a second day using Windows 10.


Bronze Super Contributor
Posts: 1,673
Country: USA

Re: Upgrade to Windows 10

The same happened to me and I followed the same path.  All is working now. 

John Purdy
ACT! Premium V. 23 Update 4
HP ENVY 17m, 16GB, & Microsoft 365, 32bit, 500GB SSD.
ACT CRM Advisor
Copper Contributor
Posts: 13
Country: UK

Re: Upgrade to Windows 10

  1. repair, create a remote, or synchronize an Act! database
  2. Error: "The database [Database name] could not be accessed. In order to access this database, check ...
  3. I solved this problem as follows:
  4. opened databases PRIOR to upgrading to Windows 10 and made sure all databases were shared.
  5. Backed up the databases.
  6. Upgraded to Windows 10.
  7. Got the above message so I restored the database files from the back ups.
  8. All working now.