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Upgrade broke intergration with Google contacts

New Member
Posts: 2
Country: United_Kingdom

Upgrade broke intergration with Google contacts

I've just done the latest ACT upgrade to Act! Premium Version 19.1.63.0 and now I am unable to sync ACT with Google contacts.

 

Yesterday it started the integration and absolutely nothing happened.

 

Today it starts and I get this error message the exception unknown software exception (0xe0434352) occurred in the application at location 0x00000000755CA832

 

I'm not seeing a knowledge base fix for this. Anyone got any ideas?

Administrator
Posts: 3,758
Country: United_Kingdom

Re: Upgrade broke intergration with Google contacts

Hi MelindiScott,

 

Do you see the blue envelope icon in the Windows system tray?

If so, please right-click on the icon and click Integrate with Google > View History. Look for any recent errors in the Errors column, clicking on the number if there are any. Please post any errors you see.

 

Additionally, can you open the Windows Event Viewer and look for any errors that occurred around the time you received the above posted error.

In Event Viewer, this would be logged under Windows Logs > Application.

New Member
Posts: 2
Country: United_Kingdom

Re: Upgrade broke intergration with Google contacts

Will have a look. Thank you very much for replying.